What does my home warranty cover?
Your home is protected by a warranty covering major structural elements, such as significant damage, waterproofing failures, and foundation issues. Depending on the type of home you’ve purchased, you’ll have either a 12-month or 24-month developer liability period. You can find the exact duration in your handover pack which you will have received when you purchased your home. During this developer liability period, any issues should be reported directly to Domis. After this period ends, you’ll need to contact your warranty provider for further support.
What is not covered under my warranty?
Your home warranty is designed to cover defects related to the original construction or installation. However, some items fall outside of this scope and are considered the homeowner’s responsibility as part of regular maintenance or general wear and tear.
Here are some examples of what is not covered under your warranty:
How do I log an issue?
We believe that customer service should not come to an end just because you have completed your purchase. We are here for the duration of your warranty, helping in any way we can.
Following completion of your new home, you will have 48 hours to raise any defects you may find directly onto your Clixifix portal. After this, any issues that may arise can be reported via email on aftercare@domisconstruction.co.uk or by calling us.
What is Clixifix?
Clixifix is a web-based portal that can be accessed via your computer, mobile phone, or tablet device. It is so easy to use and enables homeowners to centralise all conversations with Domis. Through your own unique Homeowner portal, you will be able to:
To register, please complete the Clixifix form from your handover pack and return to us on aftercare@domisconstruction.co.uk.
What is considered an emergency?
An emergency is any issue that poses a potential risk to life, health, or property. Examples include an uncontainable water leak, complete loss of water supply, or total power outage in your home.
If you are experiencing an emergency, please call our emergency line immediately.
For full details on our service level agreements, please refer to the document below.
I have no running water
Q. Are your neighbours affected?
If your neighbours have also lost their water supply then you can be fairly certain that this is a temporary loss of supply in your area, and you should contact your local water supplier for more information.
Q. Has your water been isolated?
Check the stopcock has not been isolated. The blue stockcock handle needs to be in the upright position (see attached document for more information).
Domis aftercare home user guide
Q. Have your pipes frozen?
In extremely cold weather it’s possible that the water in your pipes could freeze. there has been a severe cold snap and you suspect frozen pipes:
Q. Are you having issues?
If you have tried all of the above and are still having issues, please report this issue to Domis.
I have no hot water – OSO Boilers (Apartments)
Q: How does the Sangamo Powersaver Dual Flexi water heater controller work?
The Sangamo Powersaver Dual Flexi is a user-friendly water heater controller designed to efficiently manage your hot water supply. By default, it operates on the Economy 9 setting. This means that when hot water is used, the system automatically begins reheating the tank. Once fully reheated, the tank retains the hot water until it’s needed again.
As the tank is set to Economy 9, you are unable to use the boost button, as the tank automatically begins to heat once hot water is used from the tank.
Q: What should I check if I have no hot water?
First, make sure the On/Off switch is set to the TIMED position. If the switch is set to OFF, the electrical supply to the immersion heater is cut off, even though the display will still appear active.
Q: How much hot water does the tank hold?The tank typically holds enough hot water for approximately two showers or one bath. If the hot water is fully used, it will take around 3 hours to fully reheat. Please allow adequate time for the tank to recover.
Q: Does my boiler need servicing?
Yes, your boiler should be serviced every 12 months, in line with the manufacturer’s guidelines. Failure to carry out regular servicing will void the warranty.
Your boiler needs to be serviced every 12 months in line with the manufacturer’s recommendations. Please note, if the regular service is not undertaken, this will void the warranty.
Q. Are you having issues?
If you’re experiencing problems with your hot water, please complete the Sangamo Time Clock troubleshooting document and email it to us at aftercare@domisconstruction.co.uk.
If you are renting the property, please report the issue to your letting agent in the first instance, as we can only communicate with landlords or management agents.
I have no hot water/heating – Viessman or Baxi Boilers (Houses)
Q: What should I check if I have no hot water?
1. Are the lockshield valves open on all radiators?
Lockshield valves control the flow of water leaving the radiator. If they are closed or partially closed, it can restrict circulation and affect the heating system’s balance, potentially leading to poor or no hot water. Make sure they are fully open on all radiators.
2. Is the TRV (Thermostatic Radiator Valve) turned up on all radiators?
TRVs control the temperature of individual radiators. If they’re set too low or turned off, the boiler might sense a low demand for heat and reduce operation, which can result in a lack of hot water. Set them to a higher number to ensure proper flow.
3.Have the radiators been bled recently?
Trapped air in the system can block the flow of hot water, causing radiators to heat unevenly or not at all. Bleeding the radiators releases this air and restores proper circulation.
4. Are there any error messages on the boiler?
Boiler error codes or warning lights often indicate what’s wrong, such as low pressure, ignition failure, or sensor issues. Make a note of the error code (if any) and refer to the boiler manual.
5. Are there any error messages on the wall thermostat?
Thermostats with error codes or connection issues can prevent the boiler from receiving the signal to heat water. Check for any fault messages or blank screens and try replacing the batteries.
6. Is the boiler temperature set between 60°C and 65°C?
This is the recommended range for both comfort and efficiency. If the temperature is set too low, water may not reach a hot enough temperature. Ensure the setting is within this advisory range.
7. What is the boiler pressure?
Low pressure (typically below 1.0 bar) can stop the boiler from operating correctly and result in no hot water. Most systems require a pressure between 1.0 and 1.5 bar. If it’s too low, it may need to be topped up using the filling loop.
Q. Are you having issues?
If you’re experiencing problems with your hot water, please complete the below troubleshooting document and email it to us at aftercare@domisconstruction.co.uk.
If you are renting the property, please report the issue to your letting agent in the first instance, as we can only communicate with landlords or management agents.
